Refund Policy

Effective Date: 01.12.2024

1. General Refund Principles

We aim to ensure customer satisfaction with our services. While we do not guarantee that every summary or feature will meet all user expectations, we understand that there may be situations where you are genuinely dissatisfied. Under certain conditions outlined below, we will consider issuing refunds.

2. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Service Errors or Technical Issues: If the Extension or related services consistently fail to function as intended, and our support team is unable to resolve the problem after reasonable efforts, you may request a refund.
• Proven Dissatisfaction with Quality: If you can provide reasonable evidence that our summaries or features fail to meet the standards advertised or are consistently below acceptable quality, we will review the case. In such instances, you must submit concrete examples and an explanation of why the results are unsatisfactory. If, after investigation, we determine that the dissatisfaction is justified, we may issue a partial or full refund, depending on the severity and frequency of the issue.

3. Limited Exceptions

• Unauthorized Transactions: If you believe a charge was made without your authorization, notify us in writing within 7 days of the charge. We will investigate and may issue a refund if the charge is confirmed to be unauthorized.
• Service Discontinuation: In the event we permanently discontinue all paid services you have subscribed to, we may, at our sole discretion, provide a prorated refund for the unused portion of your subscription.

4. How to Request a Refund

To request a refund, please contact our support team at info@justsummarized.com and provide:

• Proof of purchase (e.g., order number, transaction ID).
• A detailed explanation of the reason for your request.
• In cases of dissatisfaction with quality, examples demonstrating the issue.

We will review your request and respond within a reasonable time frame. If we approve your refund request, refunds will generally be issued to the original payment method.

5. Good Faith and Fair Use

Our refund policy is intended to be fair and to prevent abuse. Repeated requests for refunds without valid justification, or attempts to exploit this policy, may lead us to refuse further refunds and/or limit your access to our services.

6. Chargebacks

If you initiate a chargeback through your payment provider without first contacting us for a resolution, we reserve the right to investigate and potentially terminate your account or refuse future services, depending on the outcome of our investigation.

Contact Information

For inquiries related to refunds, please contact us at info@justsummarized.com.

This Refund Policy may be updated from time to time. Your continued use of our services constitutes acceptance of any changes.